Shipping Policy

At Ozareej, we aim to make your shopping experience smooth, clear, and reliable from the moment you place your order until it reaches your doorstep.

That is why we pay close attention to every step of your order, including purchasing, shipping, delivery, and after-sales support, to provide you with a better and more trusted experience.

Below are the most important details regarding shipping and delivery:

Q: Which shipping companies does Ozareej work with?

Ozareej works with several trusted shipping partners. The most suitable shipping company is selected based on the delivery location and service availability to ensure your order arrives in the best possible way.

Q: Is international shipping available?

Yes, we offer international shipping to customers in Gulf countries and selected available destinations, depending on shipping partner coverage.

International shipping fees may vary depending on the destination country, shipment weight, and available delivery method. The final shipping cost will be shown during checkout after entering your shipping details.

Q: What happens if an international order is not received?

If an international order is not received for any reason, such as not responding to the shipping company, refusing to receive the order, or not paying customs fees where applicable, shipping fees and customs charges may be deducted from the refund amount according to the shipping company’s policy.

Q: What should I do if there is an issue with the product?

If there is any issue or defect with the product, please contact us within 3 days from the date of receiving your order. Kindly include a clear explanation of the issue and attach photos of the product if possible, so we can assist you as quickly as possible.

Thank you for trusting Ozareej.