Terms of service

Last updated: 2 August 2026

Welcome to Ozareej. These Terms and Conditions govern your access to and use of our website and your purchase of products from us.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these Terms, you should not use the website or place an order.

1. Merchant Information

This website is operated by:

Legal company name: Ozareej Perfumes - F.Z.E
Trading name: Ozareej
Registered address: B.C. 1303472, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates

Email: info@ozareej.com
Customer-service telephone: +971525010825

The words “Ozareej,” “we,” “us,” and “our” refer to Ozareej Perfumes - F.Z.E. The words “customer,” “you,” and “your” refer to any person who accesses the website or purchases products from us.

2. Eligibility

By using this website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

If you are under the legal age required to enter into a contract, you may use the website and its purchasing services only under the supervision of a parent or legal guardian.

You must provide complete, current, and accurate information when placing an order.

3. Website Use

You may use this website only for lawful personal shopping purposes.

You must not:

• Use the website for fraudulent or unlawful purposes;
• Attempt to gain unauthorized access to the website, its systems, or another customer’s account;
• Introduce viruses, malware, or other harmful technology;
• Interfere with the security or normal operation of the website;
• Submit false, misleading, abusive, or fraudulent information;
• Copy, scrape, reproduce, or commercially exploit website content without authorization;
• Infringe the intellectual-property, privacy, or other rights of Ozareej or any third party.

We may restrict or suspend access to the website if we reasonably believe that these Terms have been violated.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, fragrance notes, sizes, ingredients where applicable, prices, photographs, availability, and other information are accurate.

However:

• Product colours may appear slightly different because of screen settings and photography;
• Product packaging may change as a result of manufacturing, branding, or packaging updates;
• Fragrance notes are provided as a general guide;
• The way a fragrance smells, develops, or performs may vary according to skin chemistry, environment, storage, application, and personal perception.

A minor variation in colour, packaging, or appearance that does not affect the identity, quality, or intended use of the product will not necessarily constitute a defect.

We reserve the right to correct product information, update packaging details, change prices, or withdraw products where reasonably necessary.

5. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve it. A product may become unavailable before the order is accepted or dispatched.

If a product becomes unavailable after you place an order, we will contact you and offer an appropriate solution, which may include:

• A replacement product with your approval;
• Removal of the unavailable product from the order; or
• A refund of the amount paid for the unavailable product.

6. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products under these Terms.

An order confirmation or acknowledgement confirms that we received your order, but it does not necessarily mean that the order has been finally accepted.

The sale becomes binding when we accept the order and confirm that it is being processed or dispatched.

We may reject, place on hold, or cancel an order if:

• A product is unavailable;
• There is a material error in the price or product information;
• Payment cannot be authorized or completed;
• We reasonably suspect fraud or unauthorized payment activity;
• The delivery address is incomplete, inaccurate, or unsupported;
• The order violates applicable law or these Terms;
• Additional verification requested from the customer is not provided.

If we cancel an order after collecting payment, the eligible amount will be returned through the original payment method.

7. Prices, Currency, and Charges

Unless otherwise stated, product prices are displayed in United Arab Emirates dirhams (AED).

The total amount payable, including applicable product prices, shipping charges, taxes, and other disclosed charges, will be shown at checkout before you confirm the order.

Prices converted into another currency may be estimates. Your bank, card issuer, or payment provider may apply its own exchange rate or international transaction fee.

We may change prices at any time. A price change will not normally affect an order that we have already accepted, except where there is an obvious pricing error.

If an obvious pricing error occurs, we may contact you to confirm whether you wish to continue at the correct price or cancel the affected order and issue an appropriate refund.

8. Customs and Import Charges

Orders delivered outside the United Arab Emirates may be subject to customs duties, import taxes, clearance fees, or other governmental charges.

Unless expressly stated otherwise during checkout:

• These charges are not included in the product or shipping price;
• They are determined by the destination country’s authorities;
• They are the customer’s responsibility.

Customers are responsible for complying with the import requirements of their destination country.

9. Payments

Available payment methods are displayed during checkout and may include debit cards, credit cards, digital wallets, or other methods processed by Paymob or another authorized payment provider.

By submitting payment information, you confirm that:

• The payment information is complete and accurate;
• You are authorized to use the selected payment method;
• Sufficient funds or credit are available;
• The payment provider may process the transaction and conduct security and fraud-prevention checks.

Payment transactions may be processed by Paymob or another third-party payment provider. Ozareej does not ordinarily receive or store complete payment-card details.

All online payments are subject to authorization by the payment provider, card network, and issuing bank.

An order may be delayed, placed on hold, or cancelled if payment is declined, reversed, incomplete, or flagged for security review.

We will not impose undisclosed digital-payment charges. Any applicable payment-related charge will be displayed before the order is confirmed.

10. Fraud Prevention and Order Verification

We may request additional reasonable information to verify:

• The customer’s identity;
• The billing or delivery information;
• Authorization to use the payment method;
• The legitimacy of the transaction.

We may suspend or cancel an order where we reasonably suspect fraud, unauthorized payment activity, misuse of promotions, or other unlawful conduct.

Information collected for verification will be handled in accordance with our Privacy Policy and applicable law.

11. Shipping Destinations

We currently deliver to supported destinations within the United Arab Emirates and selected Gulf Cooperation Council countries, as shown during checkout.

The availability of delivery to a particular country, city, or area may change.

An order cannot be completed if the selected delivery address is not supported by our available delivery services.

12. Shipping and Delivery

Available shipping methods, applicable shipping charges, and estimated delivery periods will be displayed during checkout or stated in our Shipping Policy.

Delivery periods are estimates unless expressly confirmed otherwise. Delivery may be affected by:

• Courier delays;
• Customs inspections or clearance;
• Public holidays;
• Weather conditions;
• Regional disruptions;
• Incorrect or incomplete customer information;
• Events outside our reasonable control.

We will not add shipping or logistics charges that were not disclosed before the order was confirmed.

Customers are responsible for providing a complete and accurate:

• Recipient name;
• Delivery address;
• Telephone number;
• Building, unit, or apartment number where applicable;
• Any other information reasonably required for delivery.

If delivery fails because the customer supplied incorrect information, was unavailable, refused the shipment without a legally valid reason, or failed to complete necessary customs procedures, additional redelivery or return charges may apply.

13. Delivery Inspection

Customers should inspect the shipment as soon as reasonably possible after delivery.

If the parcel or product appears damaged, leaking, incomplete, defective, or different from what was ordered, contact us promptly at info@ozareej.com.

Please retain the product, packaging, shipping label, and proof of purchase while we review the issue.

We may request photographs or a short video showing:

• The shipping package;
• The shipping label;
• The product and packaging;
• The damage, leakage, defect, or incorrect item.

These materials help us verify the claim and arrange an appropriate solution.

14. Seven-Day Change-of-Mind Returns

In addition to any mandatory rights provided by applicable law, customers may request a standard change-of-mind return within seven calendar days from the date of delivery.

To qualify for a change-of-mind return:

• The return request must be submitted within seven calendar days after delivery;
• The perfume must be completely unused;
• The perfume must not have been sprayed, tested, or otherwise consumed;
• The product must not be damaged, altered, or improperly stored;
• The bottle, cap, accessories, labels, and packaging must be returned;
• The product must be in a condition suitable for resale;
• Proof of purchase must be provided;
• The customer must follow the return instructions provided by Ozareej.

Opening the external packaging does not automatically prevent a return, provided that the perfume itself remains completely unused and all other return conditions are satisfied.

A change-of-mind return may be refused if the product shows signs of spraying, testing, use, damage, alteration, improper storage, or missing components.

The customer is responsible for the return shipping cost for an approved standard change-of-mind return.

This section does not limit any mandatory legal rights relating to defective, damaged, incomplete, unsafe, delayed, or incorrectly supplied products.

15. Exchanges

Exchange requests must be submitted within seven calendar days from the date of delivery.

An exchange is subject to:

• Product availability;
• The product being completely unused;
• The product not having been sprayed or tested;
• Return of the bottle, cap, accessories, labels, and packaging;
• The product being in resalable condition;
• Proof of purchase;
• Compliance with the exchange instructions provided by Ozareej.

Opening the external packaging does not automatically prevent an exchange, provided that the perfume remains completely unused.

Where a standard exchange is approved, Ozareej will cover the applicable exchange shipping cost, unless the exchange became necessary because the customer supplied incorrect order or delivery information.

If the replacement product costs more than the original product, the customer must pay the difference. If it costs less, the eligible difference will be refunded or otherwise settled as agreed with the customer.

16. Incorrect, Damaged, Defective, or Misdescribed Products

Customers are entitled to the remedies required by applicable law where a product:

• Arrives damaged, defective, incomplete, or leaking;
• Is different from the product ordered;
• Does not materially match its advertised description;
• Does not comply with applicable legal requirements;
• Is delivered so late that it can no longer reasonably serve its intended purpose;
• Otherwise fails to comply with the confirmed order or these Terms.

Customers should contact us promptly and provide the order number, an explanation of the issue, and any reasonably requested supporting photographs or video.

After verifying the claim, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include:

• Replacement;
• Exchange;
• Refund;
• Another appropriate solution agreed with the customer.

Ozareej will bear reasonable return or replacement shipping costs when the verified issue resulted from our error or from a damaged, defective, incomplete, or incorrectly supplied product.

Nothing in these Terms excludes or restricts a consumer right that cannot legally be excluded.

17. Return Procedure

To request a return or exchange, contact:

Email: info@ozareej.com
Telephone: +971525010825

Include:

• Your full name;
• Order number;
• Product concerned;
• Reason for the request;
• Photographs or video where the product is damaged, defective, leaking, incomplete, or incorrect.

Do not return a product before receiving return instructions from us.

Products sent without authorization or to an incorrect address may be delayed or may not be accepted.

Customers should package returned products securely. A customer may be responsible for damage caused by inadequate return packaging, except where applicable law provides otherwise.

18. Refunds

Approved refunds will normally be issued to the original payment method.

Refund processing times depend on Paymob or the relevant payment provider, card network, and issuing bank. After we initiate a refund, the bank or payment provider may require additional processing time before the amount appears in the customer’s account.

For an approved standard change-of-mind return:

• The customer is responsible for return shipping costs;
• Original shipping charges are not normally refundable;
• Customs duties, import fees, and clearance charges are not normally refundable by Ozareej.

Where a product is verified as damaged, defective, incomplete, misdescribed, or incorrectly supplied, the refund and associated charges will be handled in accordance with applicable law.

19. Order Cancellations

You may request cancellation by contacting us as soon as possible.

We will make reasonable efforts to cancel the order if processing or dispatch has not been completed. Cancellation cannot be guaranteed after preparation or shipment has begun.

If an order has already been dispatched, the applicable return conditions will apply after delivery.

Ozareej may cancel an order under the circumstances stated in these Terms. If payment has already been collected for an order cancelled by us, the eligible amount will be returned through the original payment method.

20. Promotions and Discount Codes

Promotions and discount codes:

• Are valid only during the stated period;
• May apply only to selected products or customers;
• May require a minimum purchase amount;
• Cannot be exchanged for cash;
• Cannot be combined unless expressly permitted;
• May be limited to one use per customer or order;
• May be subject to additional published conditions.

We may reject or cancel a promotion that has been used fraudulently, unlawfully, or contrary to its published conditions.

If a refund reduces an order below a promotion’s qualifying amount, the refund may be adjusted to reflect the promotion that would have applied to the remaining products, where permitted by law.

21. Customer Accounts

Customers are responsible for keeping their account credentials confidential and for activity conducted through their accounts.

You must notify us promptly if you believe your account has been accessed or used without authorization.

We may suspend or close an account where we reasonably believe that it is being used fraudulently, unlawfully, or in violation of these Terms.

Closing an account does not affect rights or obligations relating to orders already placed.

22. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data-protection laws.

Information may be processed where reasonably necessary for:

• Payment processing;
• Fraud prevention and transaction verification;
• Order fulfilment;
• Shipping and delivery;
• Customer support;
• Returns, exchanges, and refunds;
• Legal and regulatory compliance;
• Other purposes described in our Privacy Policy.

Necessary information may be shared with service providers such as Shopify, Paymob, banks, payment networks, delivery companies, technical providers, and professional advisers, subject to applicable legal requirements.

Marketing communications will be sent only as permitted by applicable law. Customers may use the unsubscribe method provided in the communication or contact us to update their marketing preferences.

23. Intellectual Property

The website and its content, including the Ozareej name, branding, logos, text, graphics, photographs, product presentation, page design, and software, are owned by or licensed to Ozareej and are protected by applicable intellectual-property laws.

You may not reproduce, republish, distribute, modify, sell, or commercially exploit this content without prior written authorization, except where permitted by law.

Third-party trademarks, names, and materials remain the property of their respective owners.

24. Third-Party Services and Links

The website may use or provide access to third-party services, including Shopify, Paymob, delivery companies, social-media platforms, and other service providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent content, availability, security, or practices of third-party websites or services, except to the extent that responsibility cannot legally be excluded.

25. Product Safety and Storage

Perfumes should be used and stored responsibly.

Customers should:

• Keep perfumes away from heat, sparks, and open flames;
• Avoid contact with eyes;
• Keep products out of the reach of children;
• Follow any warnings or instructions appearing on the product;
• Store products in a cool, dry place away from direct sunlight;
• Stop using a product and seek appropriate advice if an adverse reaction occurs.

Customers are responsible for using products for their intended purpose and following reasonable safety and storage instructions.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including mandatory liability relating to fraud, gross negligence, personal injury, unsafe products, or non-excludable consumer rights.

To the maximum extent permitted by applicable law, Ozareej will not be liable for indirect, incidental, or consequential losses that were not reasonably foreseeable when the order was accepted.

We are not responsible for loss caused by:

• Misuse of a product;
• Failure to follow reasonable safety or storage instructions;
• Unauthorized alteration of a product;
• Incorrect information supplied by the customer;
• Circumstances outside our reasonable control.

Any limitation in this section is subject to the customer’s mandatory rights under applicable law.

27. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Courier or customs disruption;
• Governmental restrictions or action;
• Natural disasters or severe weather;
• Conflict or regional disruption;
• Public-health emergencies;
• Internet, telecommunications, banking, or payment-network failures;
• Supply-chain interruption;
• Other force-majeure events.

We will take reasonable steps to reduce the effect of such circumstances and communicate material delays where reasonably possible.

This section does not remove any mandatory customer remedy arising from a delivery delay or other failure under applicable law.

28. Complaints

Customers may submit a question or complaint using:

Email: info@ozareej.com
Telephone: +971525010825
Address: Ozareej Perfumes - F.Z.E, B.C. 1303472, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates

Please provide your order number and sufficient information for us to investigate the matter.

We will make reasonable efforts to review and respond to complaints fairly and promptly.

29. Changes to These Terms

We may update these Terms to reflect changes in:

• Applicable laws or regulatory requirements;
• Our products, services, or operating procedures;
• Payment, shipping, or technical arrangements;
• Security requirements.

The updated version will be published on this page with a revised “Last updated” date.

The Terms applicable to an accepted order will generally be those published when the order was placed, unless a mandatory legal change applies.

30. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be applied to the maximum extent permitted or removed where necessary.

The remaining parts of these Terms will continue in effect.

31. No Waiver

If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right or provision.

Any waiver must be expressly confirmed by us.

32. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other conditions expressly presented and accepted during checkout, form the agreement between Ozareej and the customer concerning the relevant order.

If a specific order condition conflicts with these general Terms, the more specific condition will apply to that order, subject to applicable law.

33. Governing Law and Disputes

These Terms and transactions made through this website are governed by the applicable laws of the United Arab Emirates and the Emirate of Ajman.

The competent courts of Ajman, United Arab Emirates, shall have jurisdiction over disputes, subject to any mandatory consumer rights, dispute-resolution procedures, or jurisdictional protections that apply.

Customers are encouraged to contact us before starting formal proceedings so that we can attempt to resolve the matter fairly and promptly.

Nothing in this section prevents a customer from submitting a complaint to a competent consumer-protection or regulatory authority.

34. Contact Us

For questions, complaints, order assistance, return requests, or other notices, contact:

Ozareej Perfumes - F.Z.E
Trade licence number: 28360
Licensing authority: Free Zones Authority of Ajman
Address: B.C. 1303472, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates
Email: info@ozareej.com
Telephone: +971525010825