Refund policy

At Ozareej, we want you to be happy with your purchase. If you are not fully satisfied with your order, you may request a return or exchange within 7 days of receiving your product.

Returns

We accept return requests within 7 days from the date you receive your order.

To be eligible for a return, the product must be returned in good condition and with its original packaging whenever possible. We may accept opened packaging, provided the product itself has not been used, damaged, or significantly consumed.

Return Shipping Fees

For returns, the customer is responsible for the return shipping cost.

If a refund is approved, the shipping cost will be deducted from the amount paid by the customer, and the remaining balance will be refunded to the customer.

Exchanges

We accept exchange requests within 7 days from the date you receive your order.

If you would like to exchange a product for another product, please contact us first so we can confirm availability and arrange the exchange.

For approved exchanges, Ozareej will cover the shipping cost for sending the replacement product to you.

Opened Products

We may accept returns or exchanges for products with opened packaging, as long as the product itself is returned in acceptable condition, has not been damaged, and has not been significantly consumed. We reserve the right to refuse a return or exchange if the product is returned in a condition that makes it unsuitable for resale or further handling.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos of the product. We will review the issue and help you with a replacement, exchange, or suitable solution.

How to Request a Return or Exchange

To request a return or exchange, please contact us at:

Email: info@ozareej.com
Phone: +971525010825

Please include your order number, the product you would like to return or exchange, and the reason for your request.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved. If approved, the refund will be processed after deducting any applicable return shipping fees.

Refund processing time may vary depending on your payment method, bank, or payment provider.

Policy Notes

Return and exchange requests must be made within 7 days of receiving the order.

Products must be returned in acceptable condition.

Return shipping fees are the responsibility of the customer.

For approved exchanges, Ozareej will cover the shipping cost for sending the replacement product.

Ozareej reserves the right to refuse returns or exchanges that do not meet this policy.